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Case Study: First-Time Quality: Guiding a Contract Manufacturer to Eliminate Defects at the Source

Our Price: $395.00

Product Code: WB-7251

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Includes 1 Hour Windows Media Video File and PowerPoint presentations for immediate download.

In recent years, supplier quality teams have shifted the outlook on supplier management to a collaborative partnership with an opportunity to develop a supplier’s quality management system and practices. Medtronic implemented a supplier development pilot program with one of their largest contract manufacturers after experiencing an influx in product hold orders and field actions. The program specifically tackled the issue of eliminating defects at the source and working with the supplier to incorporate a First-Time Quality playbook throughout the manufacturing process.

  • Identifying a supplier in need of development opportunities
  • Training and scaling an internal methodology for a supplier
  • Results: reducing product defects at the manufacturing facility
  • Next steps in continuing the pilot program with other suppliers


Tricia Walker
Supplier Quality Engineering Manager

Participants that will find this webinar most beneficial will be those involved in medical device companies. Job titles of attendees that will be most applicable for this session will be:

  • Supplier Quality Management
  • Quality Systems
  • Supplier Engineering

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